Made-to-Order Items
Every Shepherd & Lamb product is made to order specifically for each customer. Because these items are created individually, we do not accept returns or exchanges for wrong size, change of mind, buyer’s remorse, or dislike of fit, feel, or design.
Please review size guides and product details carefully before ordering.
If Something Arrives Damaged or Incorrect
If your item arrives damaged, defective, misprinted, or incorrect, we will make it right. Contact us within 30 days of delivery at support@shepherdlamb.com with your order number, clear photos, and a brief description of the issue.
Once reviewed and confirmed, we will provide a complimentary replacement for a verified production error. If a replacement is not appropriate, contact us to discuss another resolution. In many cases, the defective item will not need to be returned.
Quality & Print Variations
Made-to-order garments may have slight variations in color, print placement, embroidery placement, or garment tone. Minor production variation is normal and is not considered a defect.
Order Changes & Cancellations
If you need to change or cancel an order, contact us immediately. We will do our best to accommodate the request before fulfillment begins. Changes or cancellations cannot be guaranteed once blank garments have been ordered or production has begun.
Final Sale Items
Items marked Final Sale, Clearance, or limited-release are not eligible for returns, exchanges, or refunds unless the item arrives defective or incorrect.