Frequently Asked Questions
How long will my order take to arrive?
Shepherd & Lamb products are made to order. Please allow 2–7 business days for production, followed by approximately 1–5 business days for U.S. delivery or 3–21 business days for international delivery. You’ll receive tracking information when your order ships.
Why is everything made to order?
Making each piece to order helps us focus on quality, reduce unnecessary waste, and create each garment with intention rather than pulling mass-produced inventory from a warehouse.
Do you accept returns or exchanges?
Because each item is made to order, we do not accept returns or exchanges for sizing issues, change of mind, buyer’s remorse, or general dislike of the item. Please review the size guide and product details carefully before ordering.
What if my item arrives damaged or incorrect?
We’ll make it right. Contact us within 7 days of delivery at support@shopshepherdandlamb.com with your order number, clear photos of the issue, and a brief description. Once confirmed, we’ll arrange the appropriate replacement, store credit, or refund.
Can I change or cancel my order?
Contact us as soon as possible. If production has not started, we’ll do our best to accommodate a change or cancellation. Once production begins, changes may no longer be possible.
How do I know what size to order?
Product pages include sizing information for the garment. Review it before ordering. If you’re unsure, email us at support@shopshepherdandlamb.com and we’ll help.
Do you ship internationally?
Yes. International customers are responsible for any customs duties, VAT, or import fees required by their country.
My package shows “Delivered,” but I can’t find it. What should I do?
Check around your property, with neighbors or household members, and then contact the carrier to open a delivery trace. If you still can’t locate the package, contact us and we’ll help however we can.
Can I order custom designs for my church, ministry, or event?
Yes. Visit our Custom Church & Ministry Apparel page to learn more about projects for churches, youth groups, mission teams, conferences, fundraisers, and ministry teams.
Where are your products made?
Our products are produced through trusted production partners using quality garments, printing, embroidery, and finishing selected to support the standards of Shepherd & Lamb.
What payment methods do you accept?
Available payment methods are shown securely at checkout and may include major credit cards, Shop Pay, Apple Pay, and other supported options.
How do I contact customer support?
For the fastest response, use our Contact page message form or email support@shopshepherdandlamb.com. We typically respond within 24–48 hours, Monday–Friday.
If you prefer to call, 352.869.1373 is our voicemail-first customer care message line. Leave your name, phone number, order number if applicable, and a brief message, and we’ll return your call as soon as possible.